Complaints should be brought up in the first instance with the Programme Director or the Head of the ECA Graduate School. Where necessary, other University procedures will apply, such as taking the matter to the College Postgraduate Dean and Secretary.
The complaint procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.
The procedure involves up to two stages and adheres, as far as possible, to a specified timescale. Anyone wishing to raise a complaint about a matter which is the responsibility of the University must do so via this procedure. Information and advice on the procedure can be accessed via the link below: